Information & Advice Assistant
Age UK Thanet
Providing information and advice to older adults and their care givers.
To communicate with clients in our Community Hub or by telephone. Explore the nature of the problem and where appropriate their wider circumstances. Identifying and researching information relevant to their situation. Acting on their behalf, where appropriate , and representing their interests with third parties. Assist with completing forms. Maintaining Statistical and case records using manual and electronic systems. Working with other local agencies in developing the information & advice service. Keeping up to date with relevant laws, policies and procedures, locally and nationally.
Advice, Information & Support
Good IT Skills
Good communication and listening skills. A liking and empathy for older people. Problem solving Knowledge of the benefit system. Experience in data entry and form filling.
The opportunity to support the local community and make a real difference to older people. Learn and develop new skills. Meet other like minded individuals and make new friendships
Minimum of 5 hours per week
CT9 3RU
Age UK Thanet Millmead Community Centre Dane Valley Road Margate
The community hub is situated in the Dane Valley area of Margate and is accessible by the 34 bus.
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