CATSS Navigator
Ashford Volunteer Centre
To match client journeys with volunteer drivers, adding trips & cancelling trips.
As a CATSS Navigator, you’ll be at the heart of our community transport service—matching client journeys with volunteer drivers using the CATSS electronic transport system. This is our most skilled IT volunteer role, ideal for someone who enjoys problem-solving, staying organized, and supporting others. You’ll help keep the transport office running smoothly during your shift, communicate with drivers as needed, and answer the phone when no one else is available.
Administration,Advice, Information & Support,IT, Technology & Websites
Organising & Planning, Admin, Evaluating & Reviewing, Good IT Skills
• Confident IT skills and ability to learn new systems (CATSS training provided) • Calm and organised approach, especially during busy periods • Good problem-solving abilities • Friendly and clear communication skills • Comfortable using the telephone to speak with clients and drivers • Willingness to support and guide other volunteers
Training & Support: Induction and system-specific training. Regular reviews/check-ins and ongoing support.
• Estimated Time: 2 hours per week.
TN23 1PF
Berwick House 8 Elwick Road Ashford TN23 1PF
N/A
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