Welcome Volunteer
Ashford Volunteer Centre
To ‘meet and greet’ visitors and volunteers at Berwick House – ensuring their experience of the Volunteer Centre is the ‘best it can be’.
Role Purpose: As a Welcome Volunteer, you’ll be the warm and friendly face (and voice!) that helps everyone feel at home at Ashford Volunteer Centre. Whether it’s greeting visitors, answering the phone, or responding to the door buzzer at Berwick House, your role is all about creating a welcoming and comfortable environment for everyone who walks through our doors. Key tasks: • Answering the phone and door buzzer with a smile • Welcoming visitors and helping them sign in • Making sure visitors get to the right room at Berwick House • Taking messages when needed and passing them on to the right person • Making sure everyone has refreshments and feels comfortable • Taking payments over the phone • Contacting people to see if they have received invoices and want to make payment on invoices • Preparing drinks and ensuring the refreshment trolley is fully stocked with drinks, cups, and kept clean and tidy – giving things a wipe if needed • Making sure dirty cups are cleared away, and the dishwasher is filled and emptied as needed • Watering the plants and checking fans are available when it’s hot • Helping keep Ashford Volunteer Centre tidy and free from clutter
Administration,Support Work
Admin, Teamwork, Cleaning & Tidying, Talking To Others
Skills and Qualities Needed: • A friendly and approachable manner • Good communication and listening skills • A helpful and proactive attitude • Willingness to learn and be part of a team • The chance to meet new people and be part of a supportive team • A sense of purpose and the opportunity to make a real difference • The opportunity to develop new skills and build confidence • A chance to learn more about the services and work of Ashford Volunteer Centre • Experience in a welcoming and community-focused environment
Training & Support Induction, reference guides/resources provided. Regular reviews/check-ins and ongoing support.
Weekly, Estimated time: 2 hours per week.
TN23 1PF
Ashford Volunteer Centre Berwick House 8 Elwick Road Ashford TN23 1PF
N/A
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