Reception Support Volunteers
West Kent Mind
To welcome clients & help with admin at the Sevenoaks Wellbeing Centre
Key tasks • To provide a warm and friendly welcome to all staff, visitors and clients and direct them accordingly. • Handle incoming communications including telephone calls, emails and letters, responding to queries or taking messages and following up as required. • Sometimes this will require you to field sensitive calls from clients in distress and pass them on to a trained member of our team. • Arrange referrals and provide signposting to clients. • Provide general administrative support for our Sevenoaks office. • Other support as necessary.
Administration
Talking To Others, Basic IT skills - internet & email, Admin
• Good communication and organisational skills. • Ability to learn and gain detailed knowledge of all West Kent Mind services. • The desire to support people experiencing mental health problems, demonstrating understanding and empathy. • An ability to act as the first point of contact for clients (training will be provided).
• Be part of a welcoming and passionate team who will support you in your role. • Be a vital part of the positive impact we make in our community. • Broaden your understanding of mental health. • Access to training and development as appropriate. • Access to support via our Employee & Volunteer Assistance Service. It’s confidential and includes 24/7 telephone advice, counselling, and a suite of online tools to help you stay happy and healthy.
We welcome flexible support during these days and times, based on your availability.
TN13 3LW
Sevenoaks Wellbeing Centre, 34 St John's Road, Sevenoaks
N/A
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