Patient Care Volunteer (IPU)
Heart of Kent Hospice
To support hospice staff in the provision of a comprehensive palliative care service to patients, their families and carers. Contributing to the work of a multi-professional team ensuring that efficient and effective inpatient and day services are provided by the hospice.
Main duties Work in a flexible and mutually respective manner alongside other Hospice staff and volunteers. Maintain professional boundaries at all times. Assist in maintaining clean and safe working areas which minimises health, safety and security risks to self and others. Refer any searching questions made by patients or their families to the appropriate member of staff. Report any concerns to the Inpatient Unit Manager without delay. In accordance with Hospice policies and procedures, and as directed by the inpatient unit manager, assist with: Preparing and serving beverages to patients and visitors Replenishing stocks in the inpatient unit kitchen Maintaining the comfort, dignity and safety of patients Sitting with patients Dealing sensitively with patients, families or carers that may be upset. Responding to patient bed bells Escorting visitors to patient rooms and showing round new patients/families. Making beds, cleaning patient rooms and sorting vases for patients; flowers Assisting in the absence of the ward clerk Assisting with errands, e.g. to the pharmacy or hospital Assist with some aspects of patient care e.g. Personal Care- Bed Bath, Showering, mouth care, emptying catheters, mobilising to the bathroom.
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Essential skills Good communication skills and the ability to interact with a wide variety of people. Ability to work flexibly as part of a team. Ability to deal with patients and families in a sensitive and caring manner. Ability to positively promote the ethos of the hospice and the work it does in the community. An understanding of health, safety and security requirements relating to the role. An Enhanced DBS with Adult barred List check is required for this role, the Hospice will facilitate this. Desirable skills Previous voluntary sector experience. Previous experience in a similar role.
Volunteer benefits:- • Develop team skills • Develop problem-solving skills • Develop customer service skills • Increased confidence • Meeting new people • Training and opportunity to learn patient care skills • Experience of a hospice setting (in the voluntary sector
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