NHS Community Hospital Support Volunteer Hawkhurst
Kent Community Health NHS Foundation Trust
This is a flexible and exciting opportunity to support our staff in a non-clinical role across various areas of the service. One day you could be supporting on the wards playing board games with a patient and the next providing support with the discharge process. A list of possible duties is below but we would ask that you are flexible in order to support the service needs.
• Receive a brief summary of the patients needs prior to discharge from the nurse and confirm all is in place ready for patient to leave hospital • sit with patients as requested by staff as they await discharge and offer comfort and reassurance • provide drinks and refreshments • If requested by staff assist the patient to pack personal items and ensure all ready prior to departure • liaise with staff to bring to their attention if patients have questions or queries • listen to patient and carer feedback and report concerns, compliments and complaints relaying to staff as necessary • If staff request and previous consent obtained, support with completing patient, carer and discharge surveys, using an iPad or paper version • Meet and greet patients, carers and visitors in the main reception Ensuring they are provided with suitable PPE where appropriate • Support services to welcome patients, help with enquiries, answer the telephone, direct visitors to the facilities, hospital shop and restaurant • Helping on the wards when staff require assistance with non-clinical activities for example interacting with patients taking part in activities such as board games, completing ‘this is me’ and using interactive technology (RITA) to help patients connect with family/friends and general companion support • Help restock PPE, equipment and supplies on the ward • Tidy and replenish laundry
Caring,Community Work
Talking To Others, Cleaning & Tidying, Basic IT skills - internet & email, Teamwork
• listening skills • empathy • a keen interest in contributing and participating in local community services • basic IT skills • customer service experience (desirable) • ability to work well as part of a team • ability to remain calm in a stressful situation • discretion • be self-motivated and able to help without direct supervision • ability to know when to seek help – guidance will be given.
A chance to be part of one of the largest NHS community health providers in England. We provide wide-ranging NHS care for people in the community, in a range of settings including people’s own homes; nursing homes; health clinics; community hospitals; minor injury units and in mobile units. We are currently serving a population of about 1.4 million across Kent and 600,000 in East Sussex and London. We employ more than 5,000 staff, including doctors, community nurses, physiotherapists, dietitians and many other healthcare professionals. Our volunteers are supported to gain experience within our community services, and they are empowered to make a difference to improve the lives of our patients. This is a rewarding role that benefits our volunteers and services.
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TN18 4PU
Hawkhurst Community Hospital, Hawkhurst, Kent
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