Hub Admin Volunteer
Carers' Support East Kent
This role is vital to the delivery of our services and makes an important contribution to the range of Carers’ services provided across East Kent. The volunteer provides essential administrative support to the Carer Support Coordinator team enabling their efforts to be focused on supporting Carers and fulfilling their front-line responsibilities.
Do you have a few hours a week free? Want to support Carers? This role provides admin support to our hub team, including: • Undertake regular data maintenance tasks on organisation’s database • Administer the Kent Carers Emergency Card and undertake regular reviews to ensure information held is accurate • Scan Carers Assessments and supporting documents and attach to Carer records on database. • Provide administrative support for activities and events • Carry out printing/photocopying to support organisational need • Prepare Carers’ packs and mailings to Carers, including regular newsletters • Contact Carers one year after a Carers Assessment to offer a review • Complete amendments of Carers Assessments as directed by Carer Support Coordinators
Administration,Advice, Information & Support,Caring
Basic IT skills - internet & email, Admin, Good IT Skills, Teamwork
Qualifications & experience • Excellent IT skills, experience of using Microsoft Office programs • Experience of working with databases and information systems, creating new records, inputting data and exporting information with precision and speed • Experience of dealing with confidential and sensitive matters • Experience of applying good organisation and planning techniques • Experience of working in a busy environment with competing demands • Interpersonal & communication skills • Excellent communication skills • Excellent organisational skills • Ability to work effectively as part of a team and on own initiative • Good levels of literacy and numeracy • Ability to navigate internal and external data bases to find required information • Ability to empathise with carers circumstances and manage emotional and difficult situations • Ability to present information in a variety of ways to meet the needs of different audiences • Ability to cope well in a busy environment • Physical skills – no specific requirements • Other skills & competences – e.g., able to drive or access to internet • Able to follow processes and record data and information accurately • Ability to pay attention to detail • Awareness and commitment to equal opportunities and diversity, able to work to our high organisational standards and apply these principles in relation to carers, work colleagues and other organisations
Full induction and training Supportive environment Welcoming and friendly team Use/develop admin and IT skills Use/develop general office/work skills/experience
We can be flexible but ideally would require a minimum of 1/2 day (3 to 4 hours) per week but this could increase up to 3 days per week.
CT13 9ND
Carers' Support East Kent Innovation House, Discovery Park Ramsgate Road Sandwich Kent CT13 9ND
Travelling from London or on the M25, join the A2/M2 and continue on the A299. Then take the A256 until you join Ramsgate Road. Buses 45 and 45A. 20 minute walk from Sandwich train station.
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