FamilyLine Befriender
FamilyLine
As a Befriender, you would offer emotional support, guidance and a listening ear to at least 1 client per week, for a 1 hour session. Clients are offered 10-15 sessions, all sessions are delivered via telephone. FamilyLine Befrienders support adults, 18+ who are experiencing a huge range of challenges that relate to family life.
FamilyLine provides a range of support to adult family members via telephone, e-mail, text and webchat. FamilyLine needs reliable telephone Befriending volunteers who’ve gained skills through their own personal or working life experiences. Volunteers are asked to commit to supporting one client per week, for 10-15 sessions, each lasting 1 hour. As a FamilyLine Befriender you will: • use your skills and life experience to help families • be an empathic, people-focused listener • support family members to manage issues and wider family relationships more effectively • know when to provide guidance and when it’s better to just listen • help service users to cope with challenges that often cause family breakdowns or lead to crses • support clients to recognise their own emotional and physical health needs
Advice, Information & Support,Befriending, Buddying & Mentoring,Community Work
Listening, Research, Talking To Others
FamilyLine Befrienders use the following skills/attributes: Good computer skills and access to a computer, telephone and the internet Ability to quickly develop and sustain trusting relationships Non-judgmental and accepting of difference Friendly and reliable Be able to demonstrate empathy Emotionally mature, with an ability to manage own and others emotions Able to demonstrate commitment, reliability and consistency Demonstrate resilience and the ability to remain calm in times of stress Demonstrate good listening and communication skills Ability to understand the experiences of others A desire to help individuals to gain coping skills to better manage stressful situations relating to family life To be open to challenge and to be able to challenge while maintaining trust and relationships
You'd have the opportunity to work 1-1 with people, forming a positive trusting relationship with someone who really needs support. You'd have the opportunity to support and empower people towards better outcomes for themselves and their families. You would gain an understanding of a wide range of issues relating to family life, and have the opportunity to hear the stories of people who are experiencing a number of challenges, many who experience multiple disadvantage. You will receive training which will be transferable to other volunteering/work. You will have the opportunity to learn new skills and enhance your existing skills. You will receive supervision throughout volunteering, and have the opportunity for reflective sessions to improve on your support skills. You would learn more about the systems in place to support people, and where people can go to access support.
1 hour with client per week, plus time after session to write notes. You would also need to be available for supervision.
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This role is entirely remote, you would be volunteering from your own home.
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