FamilyLine Volunteer
FamilyLine
We are looking to recruit volunteers for our FamilyLine service. FamilyLine Volunteers are the first point of contact for those accessing the service and provide a range of support via telephone calls, emails and text messages.
FamilyLine provides a range of support to adult family members via telephone, e-mail, text and webchat. We need reliable volunteers who’ve gained skills through their own personal or working life experiences. Volunteers are asked to commit to supporting adult family members for a minimum of 4 hours a week from home. As a FamilyLine Volunteer you will: • use your skills and life experience to help families • refer service users for additional FamilyLine support including Befriending and Counselling • support family members to manage issues such a child behaviour and wider family relationships more effectively • know when to provide guidance and when it’s better to just listen • help service users to cope with challenges that often cause family breakdowns or lead to crises • support service users to recognise their own emotional and physical health needs • be available for a minimum of 4 hours a week to offer regular one-to-one sessions or provide immediate support on the helpline. FamilyLine aims to: - provide both immediate and long-term support - help with practical information and guidance - provide emotional and listening support - help with understanding and accessing relevant services and information - provide regular one-to-one befriending support to service users feeling isolated - access to short term telephone counselling - refer into our many projects across England and Wales, where relevant.
Advice, Information & Support,Befriending, Buddying & Mentoring,Support Work
Listening
Skills and attributes required: - Ability to quickly develop and sustain trusting relationships - Non-judgmental and accepting of differences - People-focused - Friendly and reliable - Empathy, understanding and emotional awareness - Commitment and consistency - Resilience and the ability to remain calm in times of stress - Listening and communication skills - A desire to help individuals to gain coping skills to better manage stressful situations relating to family life - To be open to challenge and to challenge others while maintaining trusting relationships - Good computer skills and access to a computer, telephone and the internet
Benefits to volunteering with FamilyLine: - Becoming a part of Family Action, the largest national family charity established in 1869 - Regular training and development opportunities - Being part of a virtual team - Support and guidance from skilled volunteer coordinators including regular supervision and debriefs - The opportunity to be involved in group work, gaining further skills and knowledge - The opportunity to build a portfolio of your training, skills, experience and qualities - Opportunity to improve future employment prospects FamilyLine Volunteers are provided with training required to carry out the role, which includes (but is not limited to) using the online system, effective communication and safeguarding legislation and procedure. Volunteers have access to the Family Action staff training relevant to their role. Volunteers are required to join our group supervision sessions and will have the opportunity to attend volunteer celebrations events.
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Homebased
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